- Dispatch within 24 hours (due to COVID-19 virus there may be delays)
- Tracking provided*
- All items checked for damage** before dispatch
- All parcels are adequately packaged
Orders are generally dispatched within 24 business hours after payment is received and are shipped via Australia Post or similar courier with tracking and drop-off without signature. We will provide you with tracking details via email.
Any additional delivery fees that may be added on checkout (e.g. express post) include handling and packing fees as well as postage costs. We advise you to group your items into one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them. Your order will be dispatched at your own risk, but special care is taken to protect fragile objects.
If you select express postage at checkout please make sure you are aware of the Express Post Delivery Network as next day deliveries are subject to vary according to your postcode. You can find more information at the Australia Post website. Please complete your purchase before 11am on any business day to ensure same day dispatch. We may use multiple express satchels to keep costs down if your order doesn't fit into one satchel.
For large orders over 5kg in weight we may use other couriers such as Fastway / Toll / TNT to deliver your items. Tracking will be provided in these instances and will be adequately packaged to ensure your items will arrive to you in tip-top condition.
*Tracking will be provided for all orders over $50 value. Orders less than $50 may not have tracking available.
**All items ordered online are thoroughly checked by our team before dispatch. Damage includes any ripped seams, dirty patches, missing buttons, broken zippers.
Exchange and Returns Policy
We hope that you love everything you buy at Buu Buu, but we know that sometimes things don’t work out. Below you will find everything you need to know about how to return or exchange an item bought online or from our store in Cabramatta.
Proof of Purchase
It happens sometimes. That dress you were certain would fit your child, doesn’t when you get home. So if you would like to exchange and you’re able to provide satisfactory proof of purchase like a receipt, we’ll happily provide you with an exchange provided:
- You purchased / received the product in the last 14 days
- The product is in original condition including its original packaging / tags
- The product has not been washed, worn or used
- The sewn-in labels are attached
- It is not a product that is listed as an exception (check out the 'What's Not Included' section)
We accept exchanges at our Cabramatta and online store. Please bring a receipt if you wish to exchange at our store. For exchange through our website please send us an email or call us and we will organise the exchange details with you. Note that for all exchanges, we do not cover the cost of posting the item/s back to us, however we will cover the cost of sending the exchange item to you.
Buu Buu will accept product returns and offer an exchange, repair or refund where the product:
- Is faulty through no fault of the customer
- Does not match the sample or description
We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, repair or refund.
We do accept refunds for most products we sell online with some exception (see 'What's Not Included' section). Refunds cannot be given if you simply changed your mind. The product must either be faulty or not as described. Postage costs are not refundable.
What's not included
Sorry, but for health and hygiene reasons we can’t offer exchange or refund on the following unless the item is faulty, significantly different from what was shown to you or where otherwise required by law:
- Hosiery (not in its original packaging)
- Seconds (fault must have been brought to the customers attention prior to purchase)
All free items are NOT eligible for exchange or refund.
If you would like to know more about exchange and returns in Australia please visit https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund